PRIVACY POLICY: TRUSTWAREHOUSE.COM

This privacy policy sets out how TrustWarehouse uses and protects any information that you provide when you use this website and/or services.

TrustWarehouse is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy policy and handled confidentially (see terms and conditions).

TrustWarehouse may change or amend this policy from time to time by updating this page. This page should be checked frequently to ensure that you are up to date with any changes. This policy is effective from 28 February 2009.

What we collect

We may collect the following information:

• names, trust information, and other information as prompted
• contact information; including email address
• demographic information such as postcode, preferences and interests
• information relevant to the system and customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular, for the following reasons:

• Account creation.
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to protect this information we have security measures in place to protect against the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.

We make use of a third party to receive and process payment(s) on our behalf. We cannot view or access full, usable information about credit cards. Furthermore, we take all foreseeable measures to protect the data we collect against unauthorized access.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of websites.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as such sites are not governed by this privacy statement. You should exercise caution and study the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We reserve the right to contact all users of this service with information relevant to their accounts, any and all system changes and payment related information. We may use your personal information to send you promotional information about our site and relevant third parties which we think you may find interesting.

If you believe that any information we are holding on you is incorrect or incomplete, please correct it under your account as soon as possible, if the incorrect information cannot be updated by you; please email us as soon as possible, at the address: support@trustwarehouse.com. We will promptly correct any information found to be incorrect that is not under your control.